Shipping

Currently we ship to the following countries:

NEW ZEALAND

AUSTRALIA

SOUTH PACIFIC: Cook Islands, Fiji, New Caledonia, Samoa, Tonga, Vanuatu.

ASIA: Cambodia, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, Philippines, South Korea, Singapore, Taiwan, Thailand, Vietnam.

EUROPE & UK: Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

US & CANADA: Canada, United States of America.

OTHER: Brazil, Chile, Costa Rica, Ecuador, El Salvador, Mexico, Sri Lanka, Uruguay. 

If your country is not listed above we are sorry we cannot ship to your country at this time. 

Please see below for more details about the shipping information for your country.

 

International Shipping Disclaimer 

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.

As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Please note that unless otherwise specified all prices stated on this page are in NZD. 

 

National & International customers please note:

Anna Deans products cannot be delivered to PO Box addresses

Rural deliveries may affect delivery timeframes by 1 – 2 business days

During holiday periods deliveries may be subject to small delays. Please allow an additional 1 – 2 business days for your order to be processed and dispatched.

All delivery timeframes specified by us are estimates, and should only be used as a guideline. As soon as your order has been dispatched you will receive an email including your direct tracking link.

 

Returns

If you wish to return your item please contact us at contact@annadeans.com and we can take you through the returns process. There is information about our returns policy through the link 'refund policy' at the bottom of our webpage.

 

NEW ZEALAND SHIPPING

Carrier: New Zealand Post

Shipping type: ParcelPost (Tracked)

Standard Shipping Flat Rate: $15.00 

Small Item Shipping Flat Rate – specifically for items $90.00 or under: $10.00

Heavy Goods Shipping (Items over 3kgs) Flat Rate: $25.00

Delivery targets for non-rural New Zealand addresses: Up to 3 working days nationwide after dispatch.

Dispatch time: Dispatch time is dependent on whether the item is in stock, or is currently made to order. This will be specified at the top of the product page under ‘status’.

Delivery targets for items in stock: 7 working days.

Delivery targets for made to order items: 14 working days.

The delivery timeframes above are estimates, and should only be used as a guideline. As soon as your order has been dispatched you will receive an email including your direct tracking link.

 

AUSTRALIA SHIPPING

Carrier: New Zealand Post

Shipping type: International Courier (Tracked)

Standard Shipping Flat Rate: $30.00 

Small Item Shipping Flat Rate – specifically for items $90.00 or under: $15.00

Delivery targets for non-rural Australian addresses: 2-3 working days nationwide after dispatch.

Dispatch time: Dispatch time is dependent on whether the item is in stock, or is currently made to order. This will be specified at the top of the product page under ‘status’.

Delivery targets for items in stock: 8 working days.

Delivery targets for made to order items: 16 working days.

The delivery timeframes above are estimates, and should only be used as a guideline. As soon as your order has been dispatched you will receive an email including your direct tracking link.

 

SOUTH PACIFIC SHIPPING 

COUNTRIES COVERED IN THIS ZONE: Cook Islands, Fiji, New Caledonia, Samoa, Tonga, Vanuatu. (New Zealand and Australia have their own shipping categories shown above)

Carrier: New Zealand Post

Shipping type: International Courier (Tracked)

Standard Shipping Flat Rate: $40.00 

Small Item Shipping Flat Rate – specifically for items $90.00 or under: $20.00

Delivery targets for non-rural addresses within the above countries: 4-6 working days nationwide after dispatch.

Dispatch time: Dispatch time is dependent on whether the item is in stock, or is currently made to order. This will be specified at the top of the product page under ‘status’.

Delivery targets for items in stock: 10 working days.

Delivery targets for made to order items: 18 working days.

The delivery timeframes above are estimates, and should only be used as a guideline. As soon as your order has been dispatched you will receive an email including your direct tracking link.

 

ASIA SHIPPING

COUNTRIES COVERED IN THIS ZONE: Cambodia, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, Philippines, South Korea, Singapore, Taiwan, Thailand, Vietnam.

Carrier: New Zealand Post

Shipping type: International Courier (Tracked)

Standard Shipping Flat Rate: $50.00 

Small Item Shipping Flat Rate – specifically for items $90.00 or under: $25.00

Delivery targets for non-rural addresses within the above countries: 4-6 working days nationwide after dispatch.

Dispatch time: Dispatch time is dependent on whether the item is in stock, or is currently made to order. This will be specified at the top of the product page under ‘status’.

Delivery targets for items in stock: 10 working days.

Delivery targets for made to order items: 18 working days.

The delivery timeframes above are estimates, and should only be used as a guideline. As soon as your order has been dispatched you will receive an email including your direct tracking link.

 

EUROPE & UK SHIPPING

COUNTRIES COVERED IN THIS ZONE: Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Carrier: New Zealand Post

Shipping type: International Courier (Tracked)

Standard Shipping Flat Rate: $50.00 

Small Item Shipping Flat Rate – specifically for items $90.00 or under: $25.00

Delivery targets for non-rural addresses within the above countries: 5-6 working days nationwide after dispatch.

Dispatch time: Dispatch time is dependent on whether the item is in stock, or is currently made to order. This will be specified at the top of the product page under ‘status’.

Delivery targets for items in stock: 10 working days.

Delivery targets for made to order items: 18 working days.

The delivery timeframes above are estimates, and should only be used as a guideline. As soon as your order has been dispatched you will receive an email including your direct tracking link.

 

US & CANADA SHIPPING

COUNTRIES COVERED IN THIS ZONE: United States of America and Canada.

Carrier: New Zealand Post

Shipping type: International Courier (Tracked)

Standard Shipping Flat Rate: $50.00 

Small Item Shipping Flat Rate – specifically for items $90.00 or under: $25.00

Delivery targets for non-rural addresses within the above countries: 5-6 working days nationwide after dispatch.

Dispatch time: Dispatch time is dependent on whether the item is in stock, or is currently made to order. This will be specified at the top of the product page under ‘status’.

Delivery targets for items in stock: 10 working days.

Delivery targets for made to order items: 18 working days.

The delivery timeframes above are estimates, and should only be used as a guideline. As soon as your order has been dispatched you will receive an email including your direct tracking link.

 

OTHER COUNTRIES SHIPPING

COUNTRIES COVERED IN THIS ZONE: Brazil, Chile, Costa Rica, Ecuador, El Salvador, Mexico, Sri Lanka, Uruguay. 

Carrier: New Zealand Post

Shipping type: International Courier (Tracked)

Standard Shipping Flat Rate: $60.00 

Small Item Shipping Flat Rate – specifically for items $90.00 or under: $30.00

Delivery targets for non-rural addresses within the above countries: 5-6 working days nationwide after dispatch.

Dispatch time: Dispatch time is dependent on whether the item is in stock, or is currently made to order. This will be specified at the top of the product page under ‘status’.

Delivery targets for items in stock: 10 working days.

Delivery targets for made to order items: 18 working days.

The delivery timeframes above are estimates, and should only be used as a guideline. As soon as your order has been dispatched you will receive an email including your direct tracking link.